FAQs

Most Frequently Asked Questions

Which port are we leaving from?

We depart from the Port of Miami in Miami,FL

What time should I arrive at the port?

We recommend arriving between 12:00 and 2:30 PM on the day of departure.

What is the port address?

PortMiami
1015 North America Way
Miami, Florida 33132

Phone:  305-347-4800

Will parking be available at the Port of Miami?

After dropping off your checked luggage at the pier terminal with the porters and cruise line representative, proceed to the appropriate parking garage for that terminal. Rates are $25 USD per day for most vehicles.

* All rates and prices are subject to change.

** MSC Cruises is not responsible for theft or damage to vehicles.

What transportation options are available to get to a MSC Cruises departure port terminal? How do I purchase a transfer?

You may wish to purchase ground transportation to the ship. We will make transfers available for purchase from the arrival airport to the pier around 6 weeks prior to sailing. It is recommended that transfers to the port are purchased two weeks prior to sailing.

Please look for information about this closer to the sailing date or contact our customer service center at (866)-941-6524. MSC makes port transfers available during the sailing from the pier to the departure airport—please visit the MSC customer service desk onboard for assistance. You can also drive to the departure port.

Are flights included?

Guests are responsible for booking their own flights to and from Miami, FL. If you would like assistance with flights, please call our travel division at (866)-941-6524. For arrival flights, please allow adequate time to be able to arrive at the cruise terminal between 11:30 AM and 2:30 PM. It is suggested that your departure flight should be booked for 12:00 PM or later.

Is a COVID-19 vaccine required to sail?

We are committed to monitoring the cruise industry for the most important information that may pertain to our sailing in 2023.

Currently there are no vaccine requirements for cruises leaving from the United States to the Caribbean.

How do I purchase Travel insurance?

Travel insurance is highly recommended. The Preferred Plan offered by CSA/Generali is available for purchase through the Dolphins Fan Cruise ticket office. To book travel insurance, give us a call at (866)-941-6524  or email us at info@dolphinsfancruise.com.

How do I receive my Booking ID Number and register with MSC?

The passenger listed as ‘primary’ on your reservation will receive a booking ID number from us via email that is to be used to register with MSC approximately two months prior to sailing.

Are gratuities included in my reservation?

Yes, room gratuities and main dining room gratuities are prepaid with your reservation.

Are drinks and alcohol included on the Dolphins Fan Cruise?

Yes, all reservations for the Miami Dolphins Fan Cruise come with MSC’s Easy Plus beverage package. All guests in your party will receive bottomless beverages priced up to $9 all day long!

Includes:
Classic Cocktails
Popular Frozen Drinks
Well Spirits
Liqueurs
Cordials
Selection of wines by the glass
10% discount on bottles of wines purchased on board
A wide variety of draught and bottled beers
Non-alcoholic cocktails
Soft Drinks
Mineral Water
Coffee drinks (latte, espresso, cappuccino, etc.)
Hot chocolate and hot teas

The Easy Plus Package can be enjoyed in our bars, buffet, main restaurant and specialty restaurants, Ocean Cay and other exclusive destinations. The Easy Plus Package can be enjoyed in our bars, buffet, main restaurant and specialty restaurants, Ocean Cay and other exclusive destinations.

Does not apply to our signature venues including Venchi 1878 establishments, Lavazza Coffee Shop and Jean Philippe Chocolate, Coffee, Crepes & Gelato.

Is Wi-Fi included on the cruise?

Yes, Wi-fi is free for everyone in the Miami Dolphins Fan Cruise group.

What is the pricing for a single traveler?

There is special pricing available for single travelers. Please visit www.dolphinsfancruise.com for current pricing and availability.

I am traveling with an infant/toddler, do I still need to pay full price for him or her?

Yes, in accordance with the cruise line’s guidelines, all passengers regardless of age are required to pay for participation. 3rd or 4th guests in a cabin are discounted regardless of age.

Travel Documentation & Regulations

Will I need a passport? What if I do not have a passport? Am I able to use a passport card?

While a passport book is strongly recommended, you are able to use your original birth certificate (with raised seal) in conjunction with a photo ID (i.e. driver’s license) for this cruise. If your name has changed and differs from the last name on your birth certificate, please bring your original marriage license or other proof of name change. Passport cards, Real ID’s or any other form of documentation other than what is listed above may not be used. Please note that any individuals who would need to fly out of a foreign port would not be able to do so with their birth certificate or passport card.

Can I use my birth certificate/name change documentation (marriage certificate)?

While a passport is recommended, you are able to use your original birth certificate (with raised seal) in conjunction with your photo ID (i.e. driver’s license) for this cruise. If your name has changed and differs from the last name on your birth certificate, please bring your original marriage license.

Is 6 months validity necessary when using my passport for this cruise?

It is recommended that your passport has at least 6 months validity, however you are still able to board the ship using your passport up to its expiration date. Please note that while you are able to use a passport that expires within 6 months of the sailing date, you will be unable to use your passport to fly out of a foreign port, should that be necessary.

What are the travel documentation requirements for children 17 years or younger? Is a passport required? Can they use their birth certificate?

Passports are strongly recommended, however, the child can use their original birth certificate (with raised seal), no other documentation is necessary. However, in the event that the child’s guardian must stay in port in an emergency situation, the child will be unable to fly back to the U.S. using his or her birth certificate. A passport is strongly recommended for this reason.

* Terms and conditions are subject to change without notice.